NAMOKI

DELIVERY & RETURNS


DELIVERY

Christmas Shipping
The last post date for all orders will be Monday 18th December. Any orders placed after this won't be shipped out until 4th January. 

Delivery costs are calculated by total order weight, and are inclusive of handling, packaging, and VAT at the standard UK rate. 

Standard delivery for UK orders is £3.50 for small packages, £4.95 for medium packages and £8.95 for large items.

Standard UK delivery will normally be dispatched by the end of the next working day (Monday to Friday, excluding peak times and holidays) via Royal Mail Tracked or Parcelforce. Occasionally, circumstances out of our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.

If your order is required urgently please contact us as soon as you have placed your order to let us know at info@namoki.co.uk

If an item that you have ordered is out of stock we will contact you on receiving your order to advise you of the earliest possible delivery date of the item. You can then decide if you would like to go ahead or cancel the order and received a refund.

For orders outside of the UK please contact us directly at info@namoki.co.uk for a quote.


RETURNS

 

You can return any product for an exchange or credit note within 14 days of purchase with a valid receipt.  Please note, however, that we are unable to reimburse any postage costs for the delivery or return of the item. All returned products must be in the same condition as when purchased and in the original packaging. SALE items are non-returnable.

If you have received a damaged or faulty item, please let us know as soon as possible via email and include your order number. We will then do our best to resolve the situation. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. If you would like a replacement, please let us know when you report the item as faulty. If we are unable to fulfil your request for a replacement we will be happy to refund you in full. All items returned as faulty will be inspected on receipt when we will decide whether to accept the item is faulty.

When returning items by post, the parcel and its contents are your responsibility until they reach us. This does not affect your statutory rights. We would recommend you use registered post and retain the proof of postage as we may require signed proof of delivery. We can’t be held responsible for returned goods being lost or damaged in transit.