NAMOKI

PRIVACY POLICY

 

This privacy policy explains the ways in which we collect, store and use the information you provide while interacting with our website. 

We are committed to customer privacy and adhering to the 1995 EU Data Protection Directive and the European General Data Protection Regulation (GDPR), which came into law on 25th May 2018. 

YOUR INFORMATION 

The amount and type of information we collect depends on how you interact with our website. 

If you sign up to our mailing list using the form embedded within the footer of each page the only information we collect is your first name, surname, and e-mail address.

If you send us a message via the contact form on the ‘Contact’ page on our website, the only information we collect is your first name, surname, e-mail address, and the written content of any message you include. 

If you purchase goods through our website, we need to collect some more details from you in order to deliver the goods and process the sale securely. The information we collect during a sale consists of: your first name, surname, e-mail address, telephone number, billing address, and delivery address. You will also enter your payment details via our website, however these are sent directly to our merchant provider Stripe, who process the payment and shield sensitive payment details. You can read Stripe’s privacy policy here, which includes details about the high level of security they adhere to.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information we hold about out, please email info@namoki.co.uk.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

CONSENT 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@namoki.co.uk

STORAGE

The way we store the information we collect depends on how you interact with our website.

If you sign up to our mailing list using the form embedded within the footer of each page, or enter your details into a waiting list form for a product that is out of stock, we will store your information securely via MailChimp, our 3rd party e-mail marketing platform. You can read their privacy policy here.

SQUARESPACE

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. Further information can be found via the following links -  Terms of Service  Privacy Statement .

PAYMENT 

All payments are completed using a secure third party provider - stripe.  For more information about how this service works, including its security methods please see here

THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

If you purchase goods through our website, your first name, surname, e-mail address, telephone number, billing address, and delivery address will be stored securely on our physical server and an online ‘cloud’ back-up. We will not store any sensitive payment information on our servers: this is stored by our merchant provider, Stripe. 

MARKETING

We use a 2-factor consent system (via MailChimp) when you sign up to our mailing list or waiting lists. This means that we will send you an email with a link to click, confirming that you would like to be added to the list in question and consent to receiving marketing correspondence in the ways described when you submitted your details.

We will only send you marketing correspondence via e-mail. We believe the marketing correspondence we will send you is relevant, useful, and of interest. If at any time you wish to stop receiving marketing correspondence you can email us or update your marketing preferences by clicking the button at the bottom of any marketing related e-mail you receive. 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

LINKS

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECURITY 

COOKIES

Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services.

Please see the Squarespace pages on cookie policy to better understand what is recorded and why. If you would like further information or would like to know how to control or delete them, please visit www.aboutcookies.org

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

AGE OF CONSENT 

CHANGES TO POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact info@namoki.co.uk

QUESTIONS AND CONTACT INFORMATION